Job Opening at REAL Snowboarding

Job Role: Bookings and Customer Relations Manager

Job Type: Flexible prior to season – full-time in season (Loads of time to shred!)

Period: October ’23 – April ’24

Location: Morzine

Pay: Dependant on experience and availability – 25 – 30 hours a week.

Key attributes: Come and fit seamlessly into the REAL snowboarding family. (must have the right to live and work in France).

Key Responsibilities:

1. Booking Management: Handle incoming booking requests, ensuring all details are accurately recorded and scheduled efficiently to optimize resources and staff availability.
2. Customer Relations: Be the primary point of contact for customers, addressing inquiries, providing product/service information, and resolving issues promptly to maintain a high level of customer satisfaction.
3. Scheduling and Coordination: Collaborate with internal teams to create and manage schedules, making adjustments as needed to accommodate changing demands and ensuring smooth operations.
4. Conflict Resolution: Proactively identify and address any conflicts or challenges that arise during the booking process, finding satisfactory resolutions for both customers and the company.
5. Client Communication: Develop and maintain strong relationships with clients through effective communication, seeking feedback to continuously improve our services.
6. Sales Support: Work closely with the sales team to identify potential upselling opportunities and provide necessary information to support sales efforts.
7. Online Content: Continuously look at ways to promote REAL within the different social media and emails portals working with a strong marketing strategy.

If you feel you are the person for this job then please get in touch and tell us why you think you are the right person for the job.

Hello@realsnowboarding.co.uk

Applications close on Friday August 25th at 17:00.

We look forward to hearing from you!